Refund policy
At Mossellen, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
Our return policy lasts 15 days from the date your order is delivered. Unfortunately, if more than 15 days have passed, we cannot offer a refund or exchange.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in the same condition as received
- Include the original packaging whenever possible
Please do not send your purchase back to the manufacturer.
Because many of our products are made to order, return addresses may vary depending on the product. Return instructions and the correct return address will be provided after your return request has been approved.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Personalized or custom-made products
- Items purchased during promotional or clearance sales
- Gift cards
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the product and packaging
Once reviewed, we will gladly provide a replacement or a full refund when applicable.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 3 business days. Please note that processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at:
Email: admin@mossellen.com
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- A manufacturing defect
- A damaged item
- An incorrect item shipped by Mossellen
Shipping charges are non-refundable. If a refund is approved for reasons other than our error, the cost of return shipping may be deducted from your refund.
The time required for exchanged products to arrive will depend on your location.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
Company: Mossellen LLC (hoặc khi bạn thà nh láºp công ty có thể thay bằng tên pháp lý chÃnh thức)
Email: admin@mossellen.com